Skills and Placement Service
HIRE | PROFIT | GROWTH
Full Time
Bhopal
Posted 1 month ago
| Salary | 12-15k |
| Experience Required | Minimum 1 year |
| Qualifications | Any Graduate |
| Skills Required | Customer Satisfaction, Customer enquiries, follow-up and feedback, Customer Relation, Customer Support, BPO, inbound calls and emails, CRM maintenance, MS Office Fluent English communication is required |
| Key Role & Responsibilities | Customer interaction: handle inbound calls and emails to address customer inquiries, ensuring timely and effective responses to enhance customer satisfaction. Feedback Management: Conduct follow-ups with customers to gather feedback and ensure their needs are met, contributing to improved service quality. CRM Maintenance: accurately maintain customer records in the CRM system, updating information as needed to support efficient customer relations. Collaboration and Reporting: Work closely with team members to identify customer issues and report trends, collaborating to enhance overall customer support strategies. |
